@mwl her original article about it is: https://www.latimes.com/opinion/story/la-timeless/how-not-to-say-the-wrong-thing
@[email protected] @[email protected] I've just also realised that this is exactly what the best bosses do, which I've always previously described as 'being the shit shield' but that's a, erm, less useful name in a professional context than 'applies ring theory in their management of the team'