馃煣 having to do follow-ups via phone is the absolute worst, 0/10, we should delete the entire phone network and leave only email behind
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@[email protected] it seems a mostly US thing? As a Brit, I was slightly horrified at the number of US services that offered, or even suggested I paid more for, the option to have a robot phone me rather than send an email or text. But... why? Even if I was blind, I'd trust my text to speech over an auto dialer.
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@mavnn 馃煣 I mean, considering the number of things our British partner has to deal with for not having a working phone, repeatedly asking for email, idk
businesses seem to not listen to anything except via phone
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@[email protected] Yeah, joys of culture shock. In the UK, making sure everything is in writing is a way of prompting action by creating a paper trail. Here in Italy, and by what I've seen in the US, the call is needed to get action (although still suffers from making the whole conversation undocumented most of the time)
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@[email protected] Unless that's now his UK experience? I have been away a few years now, I suppose
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@mavnn 馃煣 it is her UK experience, yes :p
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